Last update 20/Jan/2023
This page (together with the referenced documents) contains the Terms and Conditions of sale (the "Terms and Conditions") of purchase of the products (the "Products") that appear on our website www.mokko.es (the "Web"). Read them carefully before making any purchase. IF YOU DO NOT AGREE WITH ANY CLAUSE OF THIS DOCUMENT, PLEASE DO NOT PLACE ANY ORDER, LET'S AVOID BAD EXPERIENCES.
The execution of an Order implies acceptance of these Terms and Conditions. You can print them and keep a copy of them for future reference.
We store the content of all Contracts and we send you more information about it through email. The Terms and Conditions are available to you at all times. For more information about your last Orders, sign in by going to " My Account ".
1.1. Before you can place an order online, you must have a Mokko account which is created by completing the registration form on the website. The client will be responsible at all times for each and every one of the uses of the account. The information provided must be accurate and complete.
1.2. Mokko has the right to refuse requests and to immediately close your Mokko.es account if it violates our general terms and conditions.
1.3. The creation of a User account allows obtaining an identifier and a password necessary to access the Website. The password is strictly personal and confidential. You must keep it secret and it must not be disclosed. The User is fully responsible for the protection of the password he has chosen.
1.4. Only the creation of one account per User is authorized.
1.5. In case of forgetting the password, the User has the possibility of generating a new one. This password constitutes the guarantee of the confidentiality of the information contained in your account.
1.6. At any time, if you have not yet placed any order, you can cancel your User account.
1.6.1. To cancel your account you must fill out a request form that you can see at the following link. When you send the request to close the account, we will send a message to the email address you have registered within 24/48 hours to confirm that we have received it. Accounts typically take 1-3 days to close from the date the request is received.
However, if you have an order pending delivery we will keep the account open until it is properly completed and so that we can fulfill our obligations to all buyers.
After the complete process, the account will be permanently closed and your data will be deleted. If you change your mind and decide to keep your account, you have 7 days from the day of cancellation to request its reopening. Please note that the account reopening option is only available if your account was in good standing when you closed it.
1.6.2. For security reasons, you cannot transfer your Mokko account to another person. However, you can add a secondary contact to the account.
1.6.3. Once we have closed the account, we will send an email to the registered address to inform you. If you want to use Mokko again, you'll need to create a new account.
1.6.4. We are unable to close an account or delete associated data under the following circumstances:
• You have pending transactions (ie, pending payments, pending shipments).
• Account-related data must be retained to detect, prevent, mitigate, or investigate illegal or fraudulent activity.
• The data related to the accounts must be kept for certain reasons according to current legislation.
• A public health problem has occurred.
• Mokko is forced to keep certain data as a result of a subpoena or any other judicial/legal order that it receives.
1.7. Mokko reserves the right to terminate the use of the application at any time by deactivating the User's account in the event of non-compliance with our general conditions of sale or fraudulent use of the account.
1.8. Mokko Join Club Accounts
1.8.1. If you are a club or association, a store or company of the guild, you have a crowdfunding campaign, a channel or you are going to hold a tournament or event, you will be able to obtain certain benefits and extra discounts that we offer you as a member of Mokko Join Club. For get it you must meet one of the following requirements:
Clubs and associations
• Be registered as a club / association.
Projects / Crowdfunding
• Website, link, dossier... of the project and registration in economic activities of the guild in your country.
Shops / Companies
• Registration in economic activities of the guild in your country.
Make at least one purchase within 10 days of the account being registered.
2.1. Any order implies the express and unreserved acceptance by the Customer of these general conditions of sale and entails the waiver of any application of their eventual General Purchase Conditions.
2.2. Orders are sent through our website www.mokko.es
We will send you an email confirming receipt of order. Orders are validated until 3:00 p.m. on business days; after this time they will be registered the next business day, except in the case of Mokko Express orders, where the deadline is 12:00 h.
2.3. The Company strives to maintain access to the website 24 hours a day; In any case, you can not be held responsible in case of interruption of the service, especially for reasons of maintenance or technical problems. The Client declares to know the technical limits related to Internet technologies, especially the part concerning the consultation of information, the sending of files and the particular risks of this technology.
2.4. Any cancellation of order will not be possible without the acceptance of the Company, and will be confirmed in writing in this case by email. Once the file control has passed and if it has not been passed to production, the cancellation will have a cost for the work of management, review and processing of the order. In case the order has passed this process it will not be possible to cancel it.
2.5. The Company reserves the right to cancel the order completely in case of verbal or physical violence towards employees, subcontractors, leaders or the client of the company, the use of raw language, is considered to be part of verbal violence .
3.1. The sale prices marked on the website of the company are valid until new appearance, canceling the previous conditions. Prices are subject to change without notice. At that time the current ones are those published in www.mokko.es .
3.2. Regardless of any previous price that you have seen or heard, once you have selected a Product for your Order, you will be shown the corresponding price (on the Web), which will include VAT. VAT will be included , if appropriate, when you add your billing address as well as any applicable shipping costs. Unless otherwise indicated on the Website, all prices will be shown in the currency in force in Spain at the time of purchase.
3.3. In order to complete the purchase process, you must pay the entire amount of the order only once. The means of payment will be: Credit or debit card or payment by bank transfer. It is not allowed to use data or third-party payment instruments. In order to guarantee the confidentiality and security of the data transmitted through the web, Mokko uses a secure payment system SSL (Secure Socket Layer). However, we are not obligated to send the items until we have registered the full payment of the purchase. According to the results of the verification of the card, we reserve the right not to offer certain forms of payment and redirect you to others.
3.4. To enter the data of a card or a bank account, you must have the right to use it and that card or account must have sufficient funds to cover the possible payment.
3.5. You are responsible for the totality of data provided for the purpose of purchasing Products are correct, that the credit or debit card, the bank account or the form of payment used belong to you and that such cards, accounts or forms of payment have the necessary funds to cover the cost of the Products. We reserve the right to require a confirmation of the payment information before sending the Order.
3.6. The realization of an Order on the Web implies acceptance of these Terms and Conditions on the date of completion of the Order. You are responsible for reviewing the latest version of the Terms and Conditions when placing your Order.
3.7. I accept to receive the invoices and the installments of my returns only and exclusively in electronic format.
3.8. The issuance of your Order will constitute the execution and entry into force of a Contract, for all purposes. For our part, we will be obliged to send you the Products requested and the acknowledgment of receipt of your order.
3.9. We will start the production process of the Products by sending you a notification email. In said email, we will provide you with information about it. In the event that the Products are not available, we will contact you in order for you to confirm the cancellation of the Order or to offer you alternative Products. If you do not receive the notification email, contact us.
3.10. The document called Confirmation Mail of the Order will contain all the details related to your purchase. After the acceptance of your Order, you will receive an invoice, which will not affect your obligation to pay the amount of the purchase in advance.
3.11. If, after completing the Order, you discover that it contains an error, please contact email@example.com immediately. We can not guarantee the modification of the Order according to your indications.
3.12. Mokko.es reserves the right to modify the prices of its products. The purchase price will be the current one at the time of closing the transaction.
3.13. The Contract only refers to the Products that we list in the Confirmation Mail of the Order. We are not obliged to send any of the Products that appear in your Order until we have sent you the Confirmation Mail of the Order referring to them.
3.14. You must provide us, as well as our sales representatives or through our Website, with correct and non-misleading information. Also, you must inform us of any change that occurs in your data.
General conditions of use of Mokko Credits
4.5.1. Mokko Credits are available for virtual sale at Mokko.es
4.5.2. Mokko Credits allow you to buy any item on sale at Mokko.es.
4.5.3. Mokko Credits can be paid through any of the payment methods accepted at Mokko.es. In no case can Mokko Credits be paid for using more Mokko Credits.
4.5.4. Mokko Credits can be redeemed for money. If you no longer want or intend to spend your remaining Mokko Credits, we can refund the amount, except for the extra credit percentage part.
4.5.5. The amount paid for Mokko Credits will be returned in the same way it was paid.
4.5.6. Mokko Credits can be used as many times as desired until all Mokko Credits in your account are used up.
4.5.7. The Mokko Credits available on your account at any time is the difference between the Mokko Credits available at the time immediately prior to making a purchase and the corresponding amount used to pay for such purchase. If the purchase exceeds the available balance in Mokko Credits in your account, the difference may be paid through any form of payment accepted at Mokko.es stores, as the case may be.
4.5.8. The available Mokko Credits will appear each time a purchase is made at Mokko.es on the shopping cart and/or Checkout page.
You can check the available Mokko Credits by accessing your personal area.
4.5.9. Products purchased with Mokko Credits at Mokko.es are subject to the same purchase and return policy as the rest of the products purchased at said store.
4.5.10. If applicable, the refund of the amount of the products purchased with the Mokko Credits that are returned will be made by an increase in Mokko Credits available in your account of the proportional part spent at the time of purchase.
4.5.11. The forms of reimbursement established in this section are an essential condition, for which reason they are considered expressly accepted with the acquisition and/or use of Mokko Credits.
4.5.12. The responsibility for the use of Mokko Credits corresponds exclusively to their holder.
4.5.13. In case of acquisition of Mokko Credits, Mokko will not be responsible for non-receipt or delay in receipt of Mokko Credits
by its recipient for reasons beyond the control of Mokko.es, including, among others,
(i) deficiencies or collapse of telecommunications lines or systems,
(ii) the delay in the transmission of information or data or loss of information or data that may be caused by any of the circumstances mentioned in (i),
(iii) the inaccuracy of the data of the recipient of the Mokkko Credits provided by the buyer,
(iv) the impossibility of delivering the Mokko Credits to the email account provided or
(v) the consideration of the email sent by Mokko.es as spam or junk mail.
4.5.14. Mokko Credits originally obtained illegally will be null and void, may not be used for the purchase of goods, and their amount will not be refunded.
4.5.15. The acquisition and/or use of Mokko Credits implies full acceptance of these general conditions.
4.1. Payment for orders can be made by credit/debit card. To carry out the electronic payment, Mokko.es has installed an electronic commerce payment gateway provided by banking entities authorized for them. All data provided to Mokko.es is duly encrypted to guarantee maximum security and confidentiality, and is hosted on a secure server certified according to the "Secure Socket Layer" (SSL) protocol.In no case will Mokko.es store the card data provided by the Clients through the payment gateway, and they will only be kept while the purchase is made, the payment is made and until the withdrawal period has elapsed, with in order to be able to return the corresponding economic amounts.
4.2. You can pay quickly and safely with your PayPal account, without sharing financial information with Mokko.es. If you select this payment method, you will be redirected to PayPal's secure page, where you must enter your credentials and accept the payment. Once the payment is confirmed, you will be returned to the Mokko.es confirmation page, where you can confirm the status of the purchase made. The use of this method has a commission which Paypal establishes for sellers for the use of its platform.
4.3. Bank transfer to BancSabadell ES94 0081 0535 8500 0216 3419 (Válido solo para España).
4.4. No discount will be accepted for prompt payment.
4.5. You can pay all or part of your purchase with Mokko Credits.
Shipping and Delivery time
6.1. Mokko is a simple link between the transport agency and the client. We do not make any profit on the shipping service. Once the order is delivered to the transport agency, all responsibility for the shipment is transferred to the client. The client exonerates from all responsibility and compensation for failed deliveries (provided incorrect delivery address, absence at the address at the time of delivery...) losses or damage. However, we promise to carry out all the steps that are within our reach to resolve any problem that may arise in the delivery of your order.
6.2. The delivery time is determined by: Receipt of payment + production term + shipping duration + courtesy day.
6.3. In addition, the following must be taken into account: Receipt of payment: The only means of payment is in advance. The production will only start once it has been received. Please keep this in mind to calculate your delivery times.
6.4. Reception of the data: as soon as you have sent all your data you have to confirm that the process is "PROCESSED". From that moment we can process the data for production. If the data does not meet our requirements, they can cause delays.
6.5. Production time: may vary depending on the item chosen and the quantity.
6.6. Delivery duration: The duration of the shipment depends on the type of shipment that you select. If the order and receipt of payment and data are processed on working days before 3:00 p.m., that working day will be counted for the total delivery time. Receptions after 3:00 p.m. will be processed the next business day.
6.7. Courtesy day: & nbsp; time frame we provide you so that you can change your order before going to production.
6.8. Weekdays are Monday through Friday. They are NOT working on Saturdays, Sundays and holidays in Spain and more specifically Andalusia, Cadiz and Malaga.
6.9. The delivery will be made at the address indicated by the customer and confirmed in the acceptance of the order, and will be considered as made at the time the order reaches that address.
6.10. Refund made by the transport agency.
Shipping to Spain If the transport agency cannot deliver the order because your address is incorrect or you were absent from your home at the time of delivery, the package will be returned to the agency's facilities. You can make a new delivery by contacting them directly.
Your package will be available for 15 days at their facilities. If the package cannot be delivered, it is returned. We will contact you to notify you that your order is back at our facilities. The return to our facilities may take between 7/10 days.
We will check with the customer all the data and make a new shipment, which will have to be paid in this case by the customer.
International shipping These orders are returned because the address provided by the customer is incorrect, incomplete, illegible or you were not at home at the time of delivery. To avoid this, check that all the information provided for delivery is correct.
If after the delivery attempt the transport agency cannot locate the customer and the shipment is returned, we will contact you to notify you that your order is back at our facilities. The return to our facilities may take between 2/4 months.
We will check with the customer all the data and make a new shipment, which will have to be paid in this case by the customer.
6.11. Delivery times are given for informational purposes and without guarantee. In no case may a delay in production lead to an annulment, to a rejection of the merchandise or to benefit from damages and prejudices.
6.12. The indicative deadlines that appear on the platform www.mokko.es can be checked if the client files should be updated, or if they were not compliant and they should be sent back to the company. If your file is blocked due to a commercial or technical failure, the period will be suspended and will continue after confirmation validation.
6.13. Manufacturing can only be carried out if the customer is up to date with his obligations to the seller.
6.14. The goods travel with the risks and dangers inherent to transportation. The recipient must verify the good condition of the order at the time of delivery. This verification must include quality, quantity and references of the goods and fulfillment of the order. Transportation times are not guaranteed.
6.15. Any delay, either due to the lack of delivery of files by the Client, by the validation of the color test or by an occurrence of force majeure, with reason, will cause the application of additional terms.
6.16. We do not ship to to the Canary Islands, Ceuta and Melilla.
6.17. The import and / or entry taxes, as well as the expenses corresponding to customs clearance, DUA... These taxes are the responsibility of the client.
7.1. In case of force majeure that retards, impedes or makes the execution of the sale economically exorbitant, it has as a consequence the suspension of the contractual guarantees of the Company.
7.2. A case of force majeure is any event of any nature that reasonably escapes the control of one or other of the parties, such as, for example, a fire, the breakdown of the supply of raw materials, power cuts or machinery breakdown, making it impossible to execution of work entrusted to agreed deadlines, strike or blockage, interruption of means of transport, whatever the cause, legal or regulatory provisions that affect the production or delivery of products.
7.3. If the event lasts for more than 3 months, the Company reserves the right to cancel the contract without compensation.
Withdrawal of orders
8.1. Information on the right of withdrawals
8.1.1. The right of withdrawal of an order in production does not exist for distance contracts for the supply of goods made according to the specifications of the consumer and user or clearly personalized.
8.1.2. Consumer is any individual who concludes a legal business with an objective that can not be attributed to their business activities or on their own.
8.1.3. You have the right to withdraw from this contract within 14 days without any need for justification. The withdrawal period will expire 14 days from the day that you or a third party indicated by you, other than the carrier, acquires material possession of the last of those goods.
8.1.4. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by postal mail, fax or email). You will be able to use the model of withdrawal form that we will send to your request, although its use is not mandatory.
8.1.5. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of the right of withdrawal be sent before the expiration of the withdrawal period.
8.2. Consequences of withdrawals
8.2.1. In case of withdrawal by you, depending on the moment you have requested such cancellation may or may not incur administrative costs, production or design to be assumed by the client. Once we process the request, it is impossible to cancel it. In any case, we will proceed to reimburse you for the payments made by you, (including the delivery costs minus said cancellation expenses) without any undue delay and, in any case, within a maximum period of 20 days from the date on which we receive and check the returned products or inform us of your decision to withdraw from this contract if the shipment has not yet occurred. To cancel you must fill the following form.
8.2.2. The right of withdrawal and claim will not be applicable to products manufactured following the specifications given by the customer, that is, clearly personalized.
8.3. Costs of withdrawals
8.3.1. In the case of a withdrawal of an order not processed due to a stock error, the cancellation will be without costs for the customer.
8.3.2. Withdrawal of an order confirmed before processing at no cost to the customer.
8.3.3. Withdrawal of an order processed before production, fixed amount of €7.95
8.3.4. Any deterioration of the merchandise or packaging, error of quantity, etc., verified upon receipt of the package must be noted on the delivery note. A thorough control of the merchandise must be done, and these possible deteriorations must be communicated to the carrier by certified mail with a copy to Mokko within a maximum period of 48 hours after delivery. In no case, the disputes with the carriers can justify the non-payment of the invoiced goods.
8.3.5. No claim related to the quality of the goods will be taken into account beyond a period of 14 calendar days after the actual receipt of the goods according to the date of signing the delivery note of the carrier. The claim must be notified.
8.3.6. In case of defective delivery, our company only guarantees the exchange of the merchandise for a product according to the requirements of the order, expressly excluding all damages suffered directly or indirectly, particularly in case of a situation of greater cause, of incidental cause or in case of an event that has made it impossible for our company to perform its obligations.
8.3.7. Taking into account the uses and customs of the profession and the technical limits inherent to our production processes, our Company is not obliged to ensure a delivery of the exact amount provided in the order. The customer must accept a tolerance of plus or minus 5% of the amounts planned.
Refunds and cancellations
9.1. We discourage users from causing cancellations and refunds. Cancellations, refunds or multiple refunds will affect users who are registered in Mokko.es and will lead to loss of account privileges, start up production fee payment, temporary and/or permanent restrictions on their account depending on the severity.
9.2. Buyers should avoid submitting a dispute or reversing payment through their credit card holder, bank, or PayPal. Attempts to request a refund in this manner will result in the Buyer's account being automatically suspended.
9.3. Mokko reserves the right to change the option in the refund process regardless of the option selected by the customer.
Computer files, tests and technical limits
10.1. It is presumed that the client owns the reproduction rights of the documents, images, logos, characters, etc. that entrusts the Company to print it, and that they benefit from the laws on intellectual property, authorizing the Company for subsequent commercial use. The client is fully responsible for damages that could be invoked by other people.
10.2. The computer files necessary to manufacture the printed product must be provided by the client. They must be strictly in accordance with our technical requirements, especially the requirements of our prepress guide.
10.3. It is particularly agreed that the client understands and is able to understand and apply the technical notebook guidelines.
10.4. We produce mainly in blocks (that is, grouped with works from other clients) and the customization process of our dice is partly done by hand, so the client accepts without reservation the technical limitations that this type of customization entails, so that within the same production and in successive repetitions:
1.- There may be small peculiarities in the dice or in the numerical points.
2.- There may be slight displacements in the engravings.
3.- A slight banding can be displayed in the engravings of logos, icons, numerical points ...
4.- Variation in size of up to ± 0.5mm between them.
5.- Variation in the base color, in the marble effects, in the transparency effects ...
6.- Possible tiny bubbles in the paint of the finishes.
7.- We try to reproduce the colors on the screen as close to reality but it is not always possible and there may be variations in the final shades, colors and effects due to the device and/or the screen on which you view them.
10.5. It is equally agreed that we are not at all responsible for the printing defects, colorimetry, characters, overprint, cut text, image conversion, which are present in the client's files. We do not treat client files so we can not be held responsible for errors or errors derived from them, the client must always review their data and comply with the recommendations of preparation of the files for proper processing.
10.6. The Client also acknowledges that he is informed that the design programs never guarantee a 100% refund of the file that appears on the screen, and that it may lead, on the occasion of successive treatments, to results different from a screen view or a printing in connected photocopier.
10.7. Mokko reserves the right to make some changes that it deems necessary in the files provided by the client and that does not comply with the technical specification (blood, format, conversion of Pantone © colors, RGB and CMYK to BN, conversion of RGB to CMYK, etc. ...) Likewise, the Company reserves the right to reject any order in case the files do not comply with the basic technical specifications.
10.8. The colors displayed on the screen may vary depending on the screen on which you view them. Each device uses a different calibration.
10.9. For these reasons, the Company will not be held liable for breach of technical requirements.
10.10. The client accepts without reservation the technical limitations presented above.
Responsibility of the clients
11.1. The Client provides the necessary files for the printing of his order. The Client is solely responsible for all the content and the accuracy of your files, so Mokko is not subject to no obligation of control.
In addition, the customer is the only responsible for obtaining all the necessary authorizations administrative and private, related to the operation of the printed product.
The Client is solely responsible for the negligence of the legal requirements, including the obligation to include the identity of the printer. Mokko is totally exempt from responsibility.