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Mokko Help center

Fast help center

We solve your questions and queries in one place

The dice. General characteristics...

Customizable sides, dice size, materials, weights, colors and special shapes, polyhedral dice.

Customization. Files and designs...

We answer your questions about file types, valid formats, texts, color change, error resolution...

Purchases and budgets. What you should know.

How many dice can you buy? Is there a minimum purchase? Samples, quantity discounts, special prices...

Production deadlines.

How long does it take for your dice to arrive? What types of production you can choose.

Orders. General inquiries.

Billing, requested data, changes, repetitions, shipping addresses...

Shipping. Delivery time.

How long do shipments take to arrive? Shipping costs, change of addresses...

Allowed file formats. Which ones are suitable?

If you do not have much knowledge, we will briefly explain how to do it.

If, on the other hand, you are a designer or have knowledge of an image or vector editing program, you will have no problem creating your ideal file.

General doubts, production and design, administration ...

Our team of professionals is here to help you. Do not hesitate to ask everything you want before placing your order.

Monday to Friday from 10am to 6pm. We will respond in less than 24 hours.

Mokko Join Club. Your user account. General questions.

How to register, necessary requirements, minimum purchases, shipping, levels of your account...

Advantages if you are registered as a member of Mokko Join Club for clubs, companies, projects, events, tournaments...

Quick quotes, prices for specific products...

If you are in a hurry and want to know your price, the quickest and easiest thing to do is to do it through our website with our quick budget calculator.

An incident with your order? Do not worry. We will solve it for you.

If we have made a mistake, which we do like everyone else, we will acknowledge it, we will apologize and we will always try to solve it in the best possible way.

Your user account. General queries and doubts.

How to create an account with us, recover your password, manage and add your billing and shipping addresses, account levels...

Mokko Custom Builder® 3.0

Customizing your dice to a new level

How to select the sides to customize.

From 1, 2, 3... or all sides. You will be able to select one or several sides at the same time with a single click.

How to unmark selected sides.

If you need to unmark any of the selected sides, you can do it with a single click, one by one or all at once.

How to upload a file with your icon, logo...

Now you can upload your designs in new formats such as PNG and JPG image files or vector Webp or SVG.

Change the color of your icon, logo, image...

Bring life to your icons or logos with the colors of our palette. A different color for each face if you want. You have 25 colors to choose from.

Remove any detail on your die.

If you need any of the faces without design, this is your function. You can delete and leave blank any face you choose.

Restore all or part of the layouts.

Do you want to go back to the beginning? You will be able to restore one or several faces to the default design at the same time in just one click.