Help? hello@mokko.es
Your cart

What can we do for you?

FAQ´s / Frequent questions

We love answering your questions! But there are some that we hear over and over again and we believe that the easiest way for both of us is to put them in writing to help you save time and money. Please, read the following and if the answer you are looking for is not here, do not hesitate to contact us to solve it!
You can customize the faces you need, from one, two, three ... or all the faces. Always with the design and color you want.

You can find various sizes from 16mm to 20mm, with an engraving area of ±11x11mm and ±12.5x12.5mm

All our dice are made of acrylic or resin material, although we can also have it made of wood if you require it.
Wooden dice can only be engraved. They do not admit color in the details.
All our dice are engraved.

Yes. You can change the default color that displays on the dice.

You can choose between 20 colors from our palette that will be displayed in the menu that displays on the side you want to customize.

In this link you can see the instructions of our customizer.

Each side admits a unique color, since all our dice are engraved.

You can choose between 20 colors from our palette that will be displayed in the menu that appears on the side you want to customize.

In this link you can see the instructions of our customizer.

From 1 unit, you can buy all the dice you want. There is no minimum required, except in some offers and promotions.

Yes, of course. You can add all the dice models you want to your purchase. It does not matter if they have the same or different design.

If you need a sample we give you the possibility to buy a unit with your design before placing your final order. We do not have a minimum required, except in some offers and promotions.

All our available models and colors of dice are exposed in our online store where you can choose them. We do not have a physical or virtual catalog.

The ideal format that we recommend is PNG in RGB, with a black color and a transparent background. Our customizer also supports JPG files in RGB.

Files with a maximum size of 2MB and a minimum of 128Kb and a maximum resolution of 1000x1000 pixels.

Remember that not all files are valid for engraving. They cannot be with very fine lines or very small texts. The engraving size is 10-11mm in total. The minimum thickness size will be about 0.5mm.

We recommend simple and clean icon designs with a transparent background.

In this link you can see the instructions of our customizer.

Yes. You can add a text to your die design. You must generate and upload your text as a PNG or JPG file, just like an icon or logo.
At the moment we do not have a gallery or bank of images or icons. All files and designs must be done by clients. You can find free icons, symbols, logos ... on specific websites for this.
Yes. Our system automatically calculates your discount based on the number of dice you want to buy.

To get your best price as quickly and easily as possible through our website. You will be able to see the final price while you design your dice.

You just have to go to the page of the given model that you like the most, upload your JPG or PNG file on the face you want to customize, choose the color of the details from the color palette, select the quantity and production term.

Shipping costs depend on the number of dice you add to your purchase.

Yes. If you have a tournament or event, you are a store, club or association, you can have special discounts. You just have to prove it.

Mokko Event Partner Club is an exclusive Mokko service designed for clubs, associations, crowdfunding campaigns, partners and events. Join those who save time and money by discovering and taking advantage of exclusive services, flexible solutions and products at competitive prices by filling out the following link.

Once you register, a colleague of ours will verify that all your details are correct and will validate your account.

To see your discounts and others, you just have to access our online store from your account.

10, 25, 30 or 45 days. You can choose between 4 production times. The production term is chosen by you on the dice model page according to your needs.

The delivery time is determined by:
Receipt of payment + courtesy day + production time + shipping duration

1.- Receipt of payment: Normally it is done at the moment. If it is by transfer it may take between 1/3 days.
2.- Courtesy day: 24 hours. Time frame that we provide you in case you need to change your design or order details.
3.- Production time: 10, 25, 30 or 45 days. Approximate time in which we carry out your production depending on your selection or needs.
4.- Shipping duration: Depending on your area or country.

Once you have placed an order it is not possible to add more dice to it. You have a period of 24 hours from when you place the order to be able to cancel it and make a new one with all your data. This option may lead to cancellation management fees.

Shipping costs depend on the country where your data goes. The system will automatically calculate the amount based on the number of dice you add to your order.

You will be able to see the shipping costs on the shopping cart page once you add your dice to the shopping cart.

You will have the possibility to select the shipping method that best suits your needs.

We ship to all countries in the world. We do not ship to the Canary Islands, Ceuta and Melilla.

Orders are sent by parcel agency. We will provide you with your tracking number so that you know where your order is at all times.

We do not ship by Correos post.

Yes. Only that the manufacturing is custom and requires you to buy a minimum quantity.
For this you can see the section of custom production and you will have to fill in the form in the following link.

Yes. We can customize D4, D8, D10, D12, D20 ... polyhedral dies to one, two, three ... or all sides. For this you can fill out the form at the following link.

Every day we receive many requests for collaboration. We love it and we are so flattered!

We too would like to collaborate with all of you but at the moment it is not possible.

Contact
Department
Your order
Captcha