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Mokko Help center

Fast help center

We solve your questions and queries in one place

The dice. General characteristics...

Customizable sides, dice size, materials, weights, colors and special shapes, polyhedral dice.

Customization. Files and designs...

We answer your questions about file types, valid formats, texts, color change, error resolution...

Purchases and budgets. What you should know.

How many dice can you buy? Is there a minimum purchase? Samples, quantity discounts, special prices...

Production deadlines.

How long does it take for your dice to arrive? We explain what types of production you can choose according to your needs.

Orders. General inquiries.

Billing, requested data, changes, repetitions, shipping addresses...

Shipping. Delivery time.

How long do shipments take to arrive? Shipping costs, change of addresses...

Allowed file formats. Which ones are suitable?

If you do not have much knowledge, we will briefly explain how to do it.

If, on the other hand, you are a designer or have knowledge of an image or vector editing program, you will have no problem creating your ideal file.

Consultations and general doubts, production and design, administration ...

Our team of professionals is here to help you. Do not hesitate to ask everything you want before placing your order.

Monday to Friday from 10am to 6pm. We will respond in less than 24 hours.

Quick estimates, product prices, general catalog ...

The quickest and easiest thing is to do it through our website with our patented customizer. You will be able to see the final price while designing your dice.

If you are not in a hurry, contact us and we will make your personalized quote.

Have you had an incident with your order? Do not worry. We will solve it for you.

If we have made a mistake, which we do like everyone else, we will acknowledge it, we will apologize and we will always try to solve it in the best possible way.

Do you need the cancellation of your order ahead of time? We help you perform it.

Remember that cancellation may incur certain administrative management, production or design expenses. Once we process the application is impossible its cancellation.

Your user account. General queries and doubts.

How to create an account with us, recover your password, manage and add your billing and shipping addresses, account levels...

Mokko Custom Builder® 3.0

Customizing your dice to a new level

Customization. Files and designs...

We answer your questions about file types, valid formats, texts, color change, error resolution...

Customization. Files and designs...

We answer your questions about file types, valid formats, texts, color change, error resolution...

Purchases and budgets. What you should know.

How many dice can you buy? Is there a minimum purchase? Samples, quantity discounts, special prices...

Production deadlines.

How long does it take for your dice to arrive? We explain what types of production you can choose according to your needs.

Orders. General inquiries.

Billing, requested data, changes, repetitions, shipping addresses...

Shipping. Delivery time.

How long do shipments take to arrive? Shipping costs, change of addresses...