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Faq´s - Customization

FAQ´s Frequent questions

Customization. Files and designs...

We answer your questions about file types, valid formats, texts, color change, error resolution...

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You must have the individual design and file for each sidethat you want to customize.

The ideal format that we recommend is PNG in RGB, with a black color and a transparent background. Our customizer also supports JPG files in RGB.

Files with a maximum size of 2MB and a minimum of 24Kb with a resolution between 100x100 pixels and 1000x1000.

Remember that not all files are valid for engraving. They cannot be with very fine lines or very small texts. The minimum thickness size will be about 0.5mm.

We recommend simple and clean icon designs with a transparent background. We do not recommend photographs.

In this link you can see the instructions of our customizer.

Yes. You can add a text to your die design. You must generate and upload your text as a PNG or JPG file, just like an icon or logo.

Yes but not always. We recommend simple and clean icon-like designs.

Not all files are suitable for engraving. The photos cannot be dotted, contain lines, details and / or fine lines since these cannot be recorded well and will appear as a stain or will not appear in the final production.

The engraving size is 10-11mm in total. The minimum size of thickness will be about 0.5mm.

In this link you can see the instructions of our customizer.

No, it is not possible to upload a complete template.

You must individually upload each file corresponding to the personalized face.

When your file gives an error in the format it is possible that your file does not have the allowed format. Our allowed formats are PNG or JPG, in RBG color with a maximum size of 1000x1000 pixels and a weight of up to 2MB.

It is also possible that the name you have in your file is not understood by our customizer. If your file is called for example "Face1.D6.png" when it has 2 points, the correct format is not understood. Use only the period at the end to set the file type .png or .jpg

In summary, name your file with simple names (like Face1.png) with a PNG or JPG format in RGB, with black color and transparent background with a maximum weight of 2MB and 24Kb at least and a maximum resolution of 1000x1000 pixels .

When you upload your file and a white spot or a white background displays, it is because your file contains a colored background or the entire drawing contains more or less dark colors.

If your file has a white background, delete it and leave only the drawing in black.

If your file is in full color it should be icon type, white or transparent background and drawing in black.

This is because your files are not of sufficient quality.

Our customizer doesn't fix it, so you'll need to upload files that aren't pixelated.

You must have the individual design and file for each sidethat you want to customize.

The ideal format that we recommend is PNG in RGB, with a black color and a transparent background. Our customizer also supports JPG files in RGB.

Files with a maximum size of 2MB and a minimum of 24Kb and a maximum resolution of 1000x1000 pixels.

Remember that not all files are valid for engraving. They cannot be with very fine lines or very small texts. The engraving size is 10-11mm in total. The minimum thickness size will be about 0.5mm.

We recommend simple and clean icon designs with a transparent background. We do not recommend photographs.

In this link you can see the instructions of our customizer.

Yes. You can change the default color that displays on the dice.

You can choose between 20 colors from our palette that will be displayed in the menu that displays on the side you want to customize.

In this link you can see the instructions of our customizer.

Each side supports a single color.

You can choose between more than 20 colors from our palette that will be displayed in the menu that appears on the side you want to customize.

To see the available colors click this link.

In this link you can see the instructions of our customizer.

In the engraved dice the details, logos, icons and/or numbers are painted by hand.


At the moment all our dice are engraved.
All our available models and colors of dice are exposed in our online store where you can choose them. We do not have a physical or virtual catalog.

If you see your design a little small, it may be because the frame of your drawing is not reduced to a minimum. Eliminate all the "white" space around your drawing and it will be enlarged.

The less "white" around your drawing, your design will display more bigger.

If you see your design big, it may be because the frame of your drawing is reduced to a minimum. Add more "white" background around your drawing and it will be reduced.

The more "white" around your drawing, your design will display more smaller.

Unfortunately we cannot provide designs or files from other clients.You must have your own design and file for your order.
At the moment we haven´t own gallery or bank of images or icons. All files and designs must be done by clients. You can find free icons, symbols, logos ... on specific websites for this.
The details, logos, icons and/or numbers are hand painted.

Yes. You just have to go to the model and color of the die you need, select the face or faces you want in white and in the options menu of the customizer press the delete option.

The designs on polyhedral dice are seen on the bottom of the side because the engraving area is larger than in the center of the die

Unfortunately we cannot provide designs or files from other clients.You must have your own design and file for your order.

All orders must be placed through our website using our proprietary Mokko Custom Builder® customizer.

It is the easiest, simplest and fastest.

You must have the design and individual file for each face you want to customize.

The ideal format that we recommend is PNG in RGB, with black color and transparent background. Our customizer also supports RGB JPG files.

They must have a maximum size of 2MB and a minimum of 128Kb and a maximum resolution of 1000x1000 pixels.

Remember that not all files are valid for engraving. They cannot be with very fine lines or very small texts. Engraving size is 10-11mm in total. The minimum thickness size will be about 0.5mm.

We recommend simple, clean icon designs with transparent backgrounds. We do not recommend photographs.

In this link you can see the instructions of our customizer.

To recover the files used in any of your orders, you just have to go to the list of your orders signing in with your credentials.

Once there, enter the details of the order for which you need the files. At the top right you will find the download icon.

No. In this case, you must select and customize each dice model individually.

In the polyhedral dice templates, the numbers that display by default use the Arial Bold font.

Dice can only be edited from the dice page, as well as the amount. If you add it to My Favorites, only the product and model without customization will be saved.

For the design to be saved, you must add it to the shopping cart, although you will not be able to edit it later.

Items will be stored in the basket for 24 hours if you are logged in. After this time the basket will be emptied automatically

If you are not logged in and close the page, the basket will be emptied automatically.

Once you have added dice to the shopping cart it will not be possible to edit them, change the quantity or the design.

In this case you must remove these dice from the shopping cart and do the customization process again.