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Returns

Information regarding the right of withdrawal

 

1.1. The right of withdrawal does not exist for remote contracts of supply of goods made according to the specifications of the consumer and user or clearly personalized.

1.2. Consumer is any individual who concludes a legal business with an objective that can not be attributed to their business activities or on their own account.

1.3. You have the right to withdraw from this contract within 14 days without any need for justification. The withdrawal period will expire 14 days from the day that you or a third party indicated by you, other than the carrier, acquires material possession of the last of those goods.

1.4. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by postal mail, fax or email). You will be able to use the model of withdrawal form that we will send to your request, although its use is not mandatory.

1.5. To comply with the withdrawal period, it is sufficient that the communication relating to the exercise by you of the right of withdrawal be sent before the expiration of the withdrawal period.

Consequences of withdrawal

 

2.1. In case of withdrawal by you, depending on the moment you have requested such cancellation may or may not incur administrative costs, production or design to be assumed by the client. Once we process the request, it is impossible to cancel it. In any case, we will proceed to reimburse you for the payments made by you, (including the delivery costs minus said cancellation expenses) without any undue delay and, in any case, within a maximum period of 20 days from the date on which we receive and check the returned products or inform us of your decision to withdraw from this contract if the shipment has not yet occurred. To cancel you must contact us through the mail hello@mokko.es requesting it.

2.2. The right of withdrawal and claim will not be applicable to products manufactured following the specifications given by the customer, that is, clearly personalized.

Costs for withdrawal

 

3.1. In the case of a withdrawal of an order not processed due to a stock error, the cancellation will be without costs for the customer.

3.2. Withdrawal of an order processed before shipment fixed amount of € 7.95.

3.3. Withdrawal of a shipment made, fixed amount of € 15'95 for handling expenses and administrative management, plus 15% of the value of the product that includes the withdrawal.

3.4. Any deterioration of the merchandise or packaging, error of quantity, etc., verified upon receipt of the package must be noted on the delivery note. A thorough control of the merchandise must be done, and these possible deteriorations must be communicated to the carrier by certified mail with a copy to Mokko within a maximum period of 48 hours after delivery. In no case, the disputes with the carriers can justify the non-payment of the invoiced goods.

3.5. No claim related to the quality of the goods will be taken into account beyond a period of 14 calendar days after the actual receipt of the goods according to the date of signing the delivery note of the carrier. The claim must be notified.

3.6. In case of defective delivery, our company only guarantees the exchange of the merchandise for a product according to the requirements of the order, expressly excluding all damages suffered directly or indirectly, particularly in case of a situation of greater cause, of incidental cause or in case of an event that has made it impossible for our company to perform its obligations.

3.7. Taking into account the uses and customs of the profession and the technical limits inherent to our production processes, our Company is not obliged to ensure a delivery of the exact amount provided in the order. The customer must accept a tolerance of plus or minus 5% of the amounts planned.